Shipping Policy
At Chido Couture, each piece is made with care and precision.
Ready to wear dresses available online: Please allow 5-15 working days.
Custom-made dresses: Please allow 2 to 3 months for production before shipping.
Emergency dresses: An extra fee will be charged if we are able to assist. Contact us via email.
Domestic Shipping (South Africa):
Standard delivery: 2–5 business days after production
Courier service with tracking provided.
Shipping fee R120.00
International Shipping:
Available upon request
Delivery times vary by location (7–14 business days)
Customs and import duties may apply (client’s responsibility)
Delivery Notifications:
Once your order is shipped, you will receive a tracking number via email or WhatsApp.
Return Conditions:
Exchanges only for ready-made pieces (unworn & within 3 days)
No refunds unless under special agreement
No returns on custom orders
Custom orders:
Because our designs are custom-made to your measurements and preferences, all sales are final. However, we want you to be 100% happy with your order, please contact us if you are not happy.
Alterations & Adjustments:
If your garment doesn’t fit as expected, we offer one free adjustment within 3 days of delivery (Cape Town clients only).
Damaged or Incorrect Orders:
We take great pride in delivering high-quality garments every time. However, if something slips through the cracks and you receive a damaged or incorrect item, please reach out to us within 48 hours of receiving your order — we’ll make it right, no questions asked.